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United States


  • 4 - 8 business days


  • 2 - 5 business days


Available for limited variants

  • 2 - 3 business days



  • 10 - 30 business days



  • 10 - 30 business days


Rest Of World


  • 10 - 30 business days


You have 30 days to request a return of general items.  However, we do not accept returns for any item that has been personalized or made to order specifically for you.  We encourage you to review size charts and item specifications prior to purchase.  We do, however, offer returns for items that are faulty or damaged.

To start a return, you can contact us at Please note that returns must be approved before returning.

After receiving confirmation from us to return your item, we will include the details on where to return your item.  Upon receipt, your refund will be issued.  Returns costs are at your expense.  Please note that items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Katch-y Unique Custom Personalized Online Sweatshirt Shop
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